Privacy Policy

1. Introduction

pkr99 (referred to herein as "the Platform", "we", "us" or "our"), accessible at pkr99.cam, is an online gaming information and entertainment platform. We take the privacy and security of your personal data seriously and are committed to handling it responsibly, transparently and in accordance with applicable data protection principles.

This Privacy Policy ("Policy") describes the categories of personal data we collect from users ("you", "User", "Player") who access, register on or otherwise interact with pkr99, the purposes for which that data is processed, the legal bases on which processing is carried out, and the rights available to you in relation to your personal data.

This Policy applies to all users of pkr99, including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar, as well as users accessing the platform from other locations. This Policy should be read alongside our Terms & Conditions.

2. Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, postal address, date of birth, financial data and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure or deletion.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, the operator of pkr99.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a written agreement.
• "Consent" means a freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their Personal Data for one or more specified purposes.
• "KYC" means Know Your Customer — identity and address verification procedures conducted in accordance with applicable anti-money-laundering (AML) and compliance requirements.
• "Cookies" means small text files stored on your device by the Platform for the purpose of retaining session information, preferences and analytical data.

3. Data Controller

The Data Controller for Personal Data collected through pkr99 is the operator of the pkr99 platform. For data-related enquiries, requests or complaints, you may contact our designated data support team using the contact details set out in Section 16 of this Policy.

pkr99 does not claim data processing authorisation or regulatory status from the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Users in Pakistan are responsible for understanding data protection regulations applicable to them under Pakistani law.

4. Personal Data We Collect

We collect Personal Data directly from you when you register, use or contact us, and automatically through your use of the Platform. The categories of data we collect are summarised in the table below.

4.1 Special Category Data

pkr99 does not intentionally collect special category data (such as health data, biometric data for identification purposes, or data revealing racial or ethnic origin) except where a liveness check is required as part of KYC verification. Such data is processed solely for identity verification purposes and is retained only for the minimum period necessary.

5. Legal Basis for Processing

We process Personal Data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contract Performance: Processing is necessary for the performance of a contract with you — specifically, the operation and management of your pkr99 account in accordance with our Terms & Conditions.
• Legal Obligation: Processing is necessary for compliance with applicable law, including anti-money-laundering (AML) obligations, identity verification requirements and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, responsible gambling monitoring, product improvement and customer service delivery — provided that such interests are not overridden by your fundamental rights.
• Consent: Where required by applicable law, we will seek your consent before processing Personal Data for specific purposes such as direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

We use the Personal Data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, process deposits and withdrawals, and maintain your account record.
• Service delivery: To provide access to games, betting markets, live dealer tables and other Platform features.
• KYC and AML compliance: To verify your identity, age and address in compliance with applicable regulatory requirements.
• Payment processing: To facilitate deposits and withdrawals through available payment methods. Transaction data is shared with payment processors as necessary to complete transactions.
• Responsible gambling: To monitor gameplay patterns and flag potential problem gambling indicators. We use this data to operate deposit limits, session timers and self-exclusion tools effectively.
• Fraud and security: To detect, investigate and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes and improve support quality.
• Platform improvement: To analyse usage patterns, test new features, identify bugs and improve the overall user experience on pkr99.
• Legal compliance: To comply with applicable laws and regulations, respond to lawful data requests from competent authorities and enforce our Terms & Conditions.
• Marketing communications: Where you have provided consent, to send you information about promotions, bonuses and Platform updates. You may unsubscribe at any time.

7. Data Sharing & Disclosure

pkr99 does not sell, rent or trade your Personal Data to third-party marketing companies under any circumstances. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

7.1 Payment Processors

To process deposits and withdrawals, we share relevant transaction and identity data with payment processing partners. These partners operate under contractual data protection obligations. Where your payment method involves a familiar Pakistani provider (such as Easypaisa, JazzCash or Raast as references), data is shared only to the extent necessary to process the transaction.

7.2 Identity Verification Providers

For KYC purposes, we may engage third-party identity verification services to validate your CNIC, passport or other documents. These providers are bound by strict data protection and confidentiality obligations.

7.3 Technology and Platform Providers

Certain Platform infrastructure is provided by third-party technology vendors including game studios, analytics services, cloud hosting providers and customer support systems. All such providers are engaged under data processing agreements that restrict their use of your data to the provision of services on our behalf.

7.4 Legal and Regulatory Authorities

We may disclose Personal Data where required to do so by applicable law, court order, regulatory directive or lawful request from a competent authority. We will notify affected users of such disclosures where legally permitted to do so.

7.5 Business Transfers

In the event of a merger, acquisition or sale of all or part of the Platform's business, Personal Data may be transferred to the acquiring entity, subject to commitments of equivalent data protection standards.

8. Cookies & Tracking Technologies

pkr99 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, authenticate users, maintain session state, analyse usage and improve platform performance.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform. This helps us identify areas for improvement.
• Preference Cookies: Used to remember your language, currency (PKR) and display preferences across sessions.
• Marketing Cookies: Used, where consent has been obtained, to deliver relevant promotional content. These can be disabled via your browser settings or cookie preference centre.

8.2 Managing Cookies

You may control cookie settings through your browser's privacy or settings menu. Disabling non-essential cookies will not prevent you from using the Platform, though some personalisation features may be reduced. Disabling essential cookies may prevent login and account access.

9. Data Retention

We retain Personal Data for the minimum period necessary to fulfil the purposes for which it was collected, subject to legal retention obligations. The following indicative retention periods apply:

When retention periods expire, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10. International Data Transfers

pkr99 operates internationally and your Personal Data may be transferred to, and processed in, countries outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Appropriate safeguards may include contractual data processing clauses, binding corporate rules or other recognised transfer mechanisms applicable in the jurisdictions concerned.

11. Security Measures

pkr99 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These include:

• HTTPS/TLS encryption for all data in transit between your device and the Platform;
• Encryption at rest for stored sensitive data including identity documents and financial records;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security audits, penetration testing and vulnerability assessments;
• Secure document upload portals for KYC submissions;
• Two-factor authentication options available for account login;
• Monitoring systems to detect anomalous access patterns and potential breaches.

Despite our security measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable obligations.

12. Your Data Rights

Subject to applicable law, you have the following rights with respect to your Personal Data held by pkr99. You may exercise these rights by contacting our data support team using the details in Section 16.

13. Children's Privacy

pkr99 is strictly intended for adults aged 18 years or older, or the higher minimum age required by the applicable licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age.

If we become aware that Personal Data has been collected from a minor, we will take prompt steps to delete such data and close the associated account. If you believe a minor has registered an account on pkr99, please contact us immediately at the details set out in Section 16.

14. Third-Party Links

The Platform may contain links to third-party websites or resources for informational purposes. pkr99 does not operate those third-party sites and is not responsible for their content, privacy practices or data handling. This Policy applies exclusively to Personal Data processed by pkr99 through pkr99.cam and its directly operated services.

We encourage you to review the privacy policies of any third-party sites you visit from links on our Platform.

15. Policy Amendments

pkr99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business practices or the services we offer. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least fourteen (14) days prior to the effective date of the updated Policy, where reasonably practicable.

The "Effective Date" at the top of this Policy indicates when the current version came into effect. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

16. Contact Us

For any questions, requests or complaints relating to this Privacy Policy or our data handling practices, please contact the pkr99 data support team through the following channels:

• Email: support@pkr99.cam (plain text — not a clickable link)
• Live Chat: Available 24/7 through your Account dashboard
• Help Centre: Accessible via your Account settings panel

When submitting a data rights request, please include your registered email address and account ID to allow us to verify your identity and process your request efficiently. We will not fulfil data rights requests unless your identity has been adequately verified to our reasonable satisfaction.